Privacy Policy

1. Introduction

Reaxiom Solutions LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website forms
• Request a consultation or quote
• Subscribe to our newsletter or communications
• Engage with our services

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Company name and professional information
• Project requirements and business needs
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To deliver and improve our services
• To send you information about our services, updates, and promotional materials (with your consent)
• To analyze website usage and improve user experience
• To protect against fraudulent or illegal activity
• To comply with legal obligations
• To develop new products and services

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party vendors who perform services on our behalf (e.g., hosting, analytics, email delivery)
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information with third parties when you have given us permission to do so

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to our processing of your personal information
• Portability: Request transfer of your information to another service provider
• Withdraw Consent: Withdraw consent where we rely on consent to process your information

To exercise these rights, please contact us at charles@reaxiom.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to the United States and other countries.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and disclose; the right to request deletion of your personal information; and the right to opt-out of the sale of your personal information. We do not sell personal information. To exercise your rights, contact us at charles@reaxiom.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. Your continued use of our website or services after such changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: